We are committed to creating exceptional customer experiences by applying our expertise in Behavioural Science, Psychology and Nudge Theory.
We are delighted to be recognised for our work, winning many prestigious industry awards.
We care. For us, this means being empathetic and attentive to the needs of our colleagues, our clients, the BeSci community, and ourselves. It means bringing clients on the journey with us, to create true value for their customers and employees. And it means taking the time to build relationships that thrive.
We work with integrity. For us, this means having implicit trust in each other. It means being completely transparent and fair with each other, and with our clients. And it means always doing the right thing for our clients.
We’re ambitious. For us, this means feeling empowered through autonomy to consistently deliver excellent work. It means enabling our clients to achieve their full potential. And it means working collectively to grow our business.
We are committed to creating exceptional customer experiences by applying our expertise in Behavioural Science, Psychology and Nudge Theory.
We are delighted to be recognised for our work, winning many prestigious industry awards.
We were delighted to win the CCA Global Award for our work in partnership with the Phoenix Group. The CCA Global Awards recognise world-class professional achievement in customer service.
The whole team at Standard Life Assurance, part of the Phoenix Group have embraced behavioural science and how it can transform both the customer and colleague experience. We worked together to support customers and making it easier for them to engage and make good decisions about their financial futures. This behavioural intervention resulted in a 55% increase in business leads.
We were honoured to be a winner at the BQF Excellence Awards in the Excellence in Customer Experience category. This award recognises organisations that put customers at the very heart of what they do.
Aegon wanted to understand why their customers were not engaging with their pensions. Cowry got right under the skin of the problem using psychometric techniques to identify key insights into customer pension making decisions and totally transformed the customer experience.
Cowry worked with pension provider Aegon using behavioural science principles to develop personalised, animated digital video summaries to drive scheme member's engagement with their pensions - a hugely tricky issue for the pensions industry.
The engagement levels have been transformational with over 80% of customers watching the videos and over half of them taking a subsequent action, such as reviewing their retirement goals or bring their pension pots together with Aegon.
This highly prestigious Merit was awarded by Mike Robinson, Chief Executive of the British Safety Council, who congratulated Overbury and Cowry Consulting on their success in winning an International Safety Award 2019 with Merit for the Shell site:
"The British Safety Council commends Overbury and Cowry Consulting on their achievement at Shell Centre Tower. The award is in recognition of their commitment and efforts to keep their employees and workplaces free of injury and ill health."
We were honoured to be recognised at the CDM Awards for the ground breaking work we delivered in partnership with Overbury, a subsidiary of the construction giant, Morgan Sindall.
Using behavioural science principles to redesign the canteen and break areas and also a reward scheme and a weekly meeting, Cowry helped Overbury reduce Working at Height unsafe incidents by 82%.
This gold award celebrated the enterprise wide programme of behavioural science learning and development within Aegon, across all of their contact centres.
The Cowry Academy delivered a comprehensive curriculum of learning, coaching and mentoring leading to significant positive changes in employee NPS and engagement scores, employees feeling invested and a significant drop in employees leaving affecting churn rates.
This gold award celebrated the transformational work with Aegon and their Retiready contact centre team. Using behavioural science principles we redesigned the conversations colleagues were having with customers around pension choices and services.
Within just 5 weeks, we saw a +17 point increase in NPS and an ROI on rollout of £37 to £1 for the increase in assets under management that would be accumulated by Aegon.
Cowry Consulting Ltd is a registered member of the Global Association of Applied Behavioural Scientists.
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