The Cowry Summer School 2019: applications now open!
The Cowry Consulting Team

The Cowry Summer School 2019: applications now open!

We're delighted to announce that applications for the Cowry Summer School are now open - on your marks, get set, GO!

From Northern Rock to lunch queues, we're all influenced by herd behaviour
The Cowry Consulting Team

From Northern Rock to lunch queues, we're all influenced by herd behaviour

This article originally appeared in City AM and was written by Professor Paul Ormerod, Cowry's Chief Economist

Your new secret weapon in contact centre training
The Cowry Consulting Team

Your new secret weapon in contact centre training

What does your training for customer service representatives cover?

3 ideas to improve team morale in contact centres
The Cowry Consulting Team

3 ideas to improve team morale in contact centres

When you're talking to someone on the phone, it's easy to decipher their mood. Subtle cues in their tone of voice reveal whether they're perky,...

3 behavioural tactics for complaints handling
The Cowry Consulting Team

3 behavioural tactics for complaints handling

When you complain to a company, what are you hoping for? 

Try these 3 simple tips to improve your contact centre scripts today
The Cowry Consulting Team

Try these 3 simple tips to improve your contact centre scripts today

Scripts can be a useful tool for service representatives when they're learning the ropes, but sticking too closely to a script can make the call feel...

Using behavioural economics to transform customer experience: Cowry presents at The Customer Experience Conference
The Cowry Consulting Team

Using behavioural economics to transform customer experience: Cowry presents at The Customer Experience Conference

Last week, Jez Groom gave a talk to the delegates at The Customer Experience Conference, an inspiring one-day summit in Westminster, London. In it, he...

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