The Cowry Summer School 2019: applications now open!
We're delighted to announce that applications for the Cowry Summer School are now open - on your marks, get set, GO!
From Northern Rock to lunch queues, we're all influenced by herd behaviour
This article originally appeared in City AM and was written by Professor Paul Ormerod, Cowry's Chief Economist
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3 ideas to improve team morale in contact centres
When you're talking to someone on the phone, it's easy to decipher their mood. Subtle cues in their tone of voice reveal whether they're perky,...
3 behavioural tactics for complaints handling
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Try these 3 simple tips to improve your contact centre scripts today
Scripts can be a useful tool for service representatives when they're learning the ropes, but sticking too closely to a script can make the call feel...
Using behavioural economics to transform customer experience: Cowry presents at The Customer Experience Conference
Last week, Jez Groom gave a talk to the delegates at The Customer Experience Conference, an inspiring one-day summit in Westminster, London. In it, he...
