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25 April

The uncanny valley: Do you want chatbots to have a face?

Posted by Bálint Dercsényi

27 March

Your new secret weapon in contact centre training

Posted by Cowry Authors

27 March

3 ideas to improve team morale in contact centres

Posted by Cowry Authors

27 March

3 behavioural tactics for complaints handling

Posted by Cowry Authors

27 March

Try these 3 simple tips to improve your contact centre scripts today

Posted by Cowry Authors

10 October

Contact Centres - how people make decisions

Posted by Cowry Authors

07 June

How to boost your NPS using behavioural science

Posted by Cowry Authors

20 April

Nudging to make contact centre conversations efficient

Posted by Cowry Authors

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