The Science Behind Customer Experience
The Science Behind Customer Experience
Does your company want to attract, keep and grow customers
at a lower unit cost?
At Cowry, we understand how your customers and employees make
decisions and make every interaction count.
We adopt a scientific approach to behaviour and use the
latest thinking in Behavioural Economics and Nudge theory.
Our award-winning programme reveals the secret behind top performing call centres.
We apply forensic focus to ensure that all your communications continue to build valuable relationships with your customers
We produce fluent UX journeys that complement the way that people naturally think and behave.
Conversion Rate Opmisation
using the latest insights from behavioural economics
by constantly measuring the impact of our nudges
Nudges are small changes that speak to our System 1 brain. They use positive reinforcement and indirect suggestions to produce a change in behaviour.
to understand how your customers think and behave
Cowry's insights and interventions have made a huge impact to the way we talk to customers and have led to good customer and company outcomes
