Case studies

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20 March

HSBC's efforts to address Gambling Harm in the UK

Posted by Cowry Authors
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19 March

Campaigning for a Plastic-Free Future

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19 March

Phoenix & Samaritans: An active approach to supporting vulnerable customers

Posted by Cowry Authors
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19 March

Applying BeSci to support easyJet's Flight to Net Zero

Posted by Cowry Authors
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19 March

Engaging in DE&I

Posted by Cowry Authors
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13 March

Uncovering the Hidden Drivers of Cigarette Litter

Posted by Natalia Gómez Sicard
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13 March

Transforming Complaint Handling at Southern Water

Posted by Cowry Authors
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13 March

The Readiness Index with LHH

Posted by Cowry Authors
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30 January

Going Green: Tesco Bank's Journey to a Paperless Future

Posted by Cowry Authors
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04 August

Building better bid documents

Posted by Cowry Authors
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11 July

Building BeSci Capability SSE OVO

Posted by Cowry Authors
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11 July

Data Insights - Chuck a sickie

Posted by Cowry Authors
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17 May

Sky Customer Retention

Posted by Cowry Authors
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08 April

Streamlining Sky Kids Sign Ups

Posted by Cowry Authors
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05 April

Creating a Common Language

Posted by Cowry Authors
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05 April

Innovative Menu Design Mitchells & Butlers

Posted by Cowry Authors
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05 April

Literature Review: Instore - Sainsbury's

Posted by Cowry Authors
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11 March

Transforming TSB's Loan Quotes

Posted by Cowry Authors
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24 February

Better Vulnerability Conversations

Posted by Cowry Authors
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11 February

New Product Innovation - Esure

Posted by Cowry Authors
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11 February

Building BeSci Capability Legal & General

Posted by Cowry Authors
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11 February

Transforming customer experiences SAGA

Posted by Cowry Authors
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11 February

UX Cognitive Audit - Chubb

Posted by Cowry Authors
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10 February

Abel & Cole Online Conversion

Posted by Cowry Authors
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21 January

Fidelity GDPR

Posted by Cowry Authors
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06 January

Pension Video Summaries

Posted by Raphy March
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19 December

Transforming customer experiences

Posted by Cowry Authors
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19 December

Cognitive Interviews: Pensions

Posted by Cowry Authors
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18 December

Building a BeSci Centre of Excellence at Aegon

Posted by Cowry Authors
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14 February

Preventing Falls with Pink Walls

Posted by Cowry Authors
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14 February

Tesco Delivery Saver

Posted by Cowry Authors
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14 February

Standard Life's Contact Centre Transformation

Posted by Cowry Authors
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