Build colleague capability
The CX leadership team at SSE OVO wanted to embed and sustain the behavioural science interventions developed by Cowry across the newly merged company.
This team is responsible for the experience within the Contact Centre and Business Communications.
With this new shared language and understanding, the SSE OVO relationship continues to grow into new areas.
I will use the training in my work in SO many ways - this has truly been an amazing course. In particular, MINDSPACE is constantly on my brain - thinking about how we can use it to design or redesign parts of our employee experience. Thank you"
OVO Experience Team Expert