Updated: Dec 21, 2017
We are proud to say that this year we won awards and we look forward to winning many more in the years to come. The Forum awarded us the Innovation in Customer Experience award for our work with Aegon’s contact centres, training their team to use Behavioural Economics to transform their interactions with customers. Check out Ziba and Jen talking at The Forum Award Ceremony about how we achieved amazing results by applying Behavioural Economics in this video!
At the Financial Services Forum Awards, we were highly commended for our Customer Experience and Marketing Effectiveness with Aegon.
But that is not all - for the same piece of work, we were the winner for the Most Effective Learning and Development programme at the 2017 European Contact Centre & Customer Service Awards.
It is an amazing achievement for both ourselves and Aegon to be recognised at both National and International levels, and truly shows the power of Behavioural Economics. Here’s to more Award Winning work with our Clients in 2018.