The 28th of November saw Cowry and Aegon attend the European Contact Centre and Customer Service Awards 2018 - the biggest awards dinner in the customer contact industry, and held in Battersea Park with over 1,100 attendees from 17 countries.
Aegon UK were shortlisted for the Most Effective Learning & Development Programme. Through the Cowry Academy, all call operatives were taught how to apply Behavioural Economics in their conversations with customers.
After a tense dinner and build up, we were announced as the WINNERS of our category - thanks to all our budding Aegon scholars for their effort and engagement with the Cowry Academy, and bring on the 2018 awards!
Last week, Cowry's Jez Groom was part of Yieldify's panel discussion in Shoreditch.
Focusing on bringing together e-commerce marketers, they discussed future trends on the horizon for 2018 and beyond. A very worthwhile panel and one that Cowry were happy to be involved in.
Thank you to everyone who applied to the Summer School. We received some brilliant applications and very creative responses.
We look forward to welcoming the lucky 6 Choice Architects and Behavioural Designers in July!
April 8 - 9 2017
This April, Cowry jetted off to Rotterdam for the Behavioural Economics 2.0 Summit. Alongside global-industry thought-leaders, Jez gave an awakening talk about “The Five Mistakes Of A Behavioural Economist In Business”. In addition to this, Cowry ran a workshop on “The Secrets of Getting Big Businesses to Buy Into Behavioural Economics”.
Behavioural Economics 2.0 Summit InfographicGo to link
April 25th 2017
We were delighted to win the Customer Contact Innovation Award 2017 for our work with Aegon’s contact centres.