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Winners - European Contact Centre & Customer Service Awards 2018

European Contact Centre
European Contact Centre
European Contact Centre

The 28th of November saw Cowry and Aegon attend the European Contact Centre and Customer Service Awards 2018 - the biggest awards dinner in the customer contact industry, and held in Battersea Park with over 1,100 attendees from 17 countries.

Aegon UK were shortlisted for the Most Effective Learning & Development Programme. Through the Cowry Academy, all call operatives were taught how to apply Behavioural Economics in their conversations with customers.

After a tense dinner and build up, we were announced as the WINNERS of our category - thanks to all our budding Aegon scholars for their effort and engagement with the Cowry Academy, and bring on the 2018 awards!

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Yieldify's Future Trends Panel

Yieldify's Future Trends Panel

Last week, Cowry's Jez Groom was part of Yieldify's panel discussion in Shoreditch.

Focusing on bringing together e-commerce marketers, they discussed future trends on the horizon for 2018 and beyond. A very worthwhile panel and one that Cowry were happy to be involved in.

Cowry Consulting Summer School

17th - 21st July 2017
Applications for the Summer School

Applications for the Summer School have now closed

Thank you to everyone who applied to the Summer School. We received some brilliant applications and very creative responses.

We look forward to welcoming the lucky 6 Choice Architects and Behavioural Designers in July!

Behavioural Economics 2.0 summit

April 8 - 9 2017

Rotterdam

Behavioural Economics 2.0 summit
Behavioural Economics 2.0 summit
Behavioural Economics 2.0 summit

This April, Cowry jetted off to Rotterdam for the Behavioural Economics 2.0 Summit. Alongside global-industry thought-leaders, Jez gave an awakening talk about “The Five Mistakes Of A Behavioural Economist In Business”. In addition to this, Cowry ran a workshop on “The Secrets of Getting Big Businesses to Buy Into Behavioural Economics”.

Customer Contact Awards

April 25th 2017

Harrogate

Customer Contact Awards

Time to celebrate!

We were delighted to win the Customer Contact Innovation Award 2017 for our work with Aegon’s contact centres.

Read all about what we did here and check out Ziba and Jen talking at The Forum Award Ceremony about how we achieved amazing results by applying Behavioural Economics in this video!

Cowry Goes Global

November 2016

Sydney

Cowry Consulting

Cowry goes global - our first piece of international work couldn't be further away!

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Funny Money is Launched!

April 2016

Farringdon

Introducing Edition One of our round up of interesting articles, interviews and examples of behavioural economics in finance.

Catch up on our more recent editions here